September 25, 2021
September 23, 2021
September 17, 2021
September 13, 2021
With deference to Buffalo Springfield,
There’s somethin’ happenin’ here.
What it is ain’t exactly clear.”
Or is it?
REPORTS OF UNRULY PASSENGER BEHAVIOR
Today’s airline passengers are more harried, more demanding, and more dangerous than ever. With an apparent trend toward more incidents of passenger unruliness, the safety of every airline's employees, passengers, and business assets takes on new, urgent, and challenging dimensions.
HazPax behavior management protocols help airlines meet those challenges by providing assistance in drafting policies, formulating operational procedures and providing employee training programs to manage hazardous passengers.
Five reasons not to
employ HazPax behavior
1. We’ve never had a problem with unruly passengers.
Yet. In 2017 (the most recent data available) 8,731 unruly passenger incidents were reported.* This does not include incidents of unruly passengers at the ticket counters or gates.
2. We know how to deal with upset passengers.
Don't mistake competence in handling difficult passenger service situations with the ability to manage people predisposed to violence.
3. We offer conflict resolution training to our employees.
HazPax is not about venting or singing kumbaya or harmonizing feelings. It’s about identifying and defusing potentially dangerous situations.
4. Managing dangerous passengers is not a priority.
Don’t wait until your employees or customers become victims to learn how to avoid being victimized.
5. Our company doesn’t support programs like this.
* International Air Transport Association